Language:

Support for Authorisation Certificates

We will be happy to help if you have any questions about connecting to the system for authorisation certificates for the online ID card. Would you like to know how the onboarding process is designed or which contacts you can get in touch with? We will provide you with helpful information.

You can apply for an authorisation certificate at the Authorisation Office for Authorisation Certificates (VfB) of the Federal Office of Administration (BVA).

As soon as the initial notification has been submitted and approved, the notification data is automatically transmitted to D-Trust. You can then order the authorisation certificate from D-Trust on the basis of this data (VfB identifier).

You receive the form for commissioning in our service portal under “Applications & Forms” after signing the contract.

You can apply changes to an existing authorisation certificate at the Authorisation Office for Authorisation Certificates (VfB) of the Federal Office of Administration (BVA).

As soon as the change request has been submitted and approved, the notification data is automatically transmitted to D-Trust. You can then order the authorisation certificate from D-Trust on the basis of this changed notification (VfB identifier).

You receive the form for the change request in our service portal under “Applications & Forms” after signing the contract.

The authorisation certificate issued by the Federal Office of Administration’s (BVA) Authorisation Certificate Issuing Office (VfB) is valid for 3 years. The authorisation certificate itself is valid for 48 hours and is renewed daily within the validity period of the underlying notification. A renewal application should be submitted to the VfB in good time before the expiry of the notification.

As soon as the renewal notification has been submitted and approved, the notification data is automatically transmitted to D-Trust. The service provider concerned (applicant) will then receive an invoice from D-Trust for a change fee of 250 euros. A separate change request does not need to be submitted to D-Trust.

You can find the online application and information on the procedure and deadlines on the Federal Portal.

You can find step-by-step instructions on how to become a service provider as a public authority on the ID Card Portal.

You can find step-by-step instructions on how to become a service provider as a private company on the ID Card Portal.

Piktogramm für Support
D-Trust
Support
Support number for customers
+49 (0)30 2598 - 3900