CSM Account Set-Up and Management and Organisation for Direct Customers

1. Customer and D-Trust conclude CSM contract

Registration of the CSM account with business partner ID
Designation of invoice recipient and service operator

2. D-Trust creates CSM account

Optional: Card for customer’s service operator

3. Customer creates organisation in the CSM

Addition of organisational data
Setting/creation of operator(s) & primary operator(s)
Specification of an authorised signatory
Application for a domain if applicable

4. D-Trust checks the customer’s organisation

Document check (e.g. Commercial Register B (HRB) and association register) and internal checks
One-time contacting of the authorised signatory and the customer’s deputy / primary operator by telephone
Domain validation for certain certificate types or ethics review (VS-PKI)
Identification procedure for operators who are allowed to create certificates (PostIdent or AusweisIdent) > afterwards, operators can set up CSM access via smartcard or 2FA
Annual review by D-Trust (e-mail to (primary) operator)

5. D-Trust assigns products to organisation

Possibly via CSM-Antrag@D-Trust.net

6. Operators order products

Personal and organization certifcates

Employees can use secure personal certificates as digital proof of identity, to sign and encrypt e-mails as well as to sign or seal documents.

Support Personal Certificates

Do you have questions about our personal certificates? We will be pleased to assist you. You can find information in our FAQs section or you can contact our support team directly.