Doctor holds doctor's ID card up to the camera

How to apply for your eHBA: a step-by-step guide

Anyone wishing to use the telematics infrastructure (TI) and its applications must be authorised to do so. Healthcare professionals authenticate themselves using the electronic Health Professional Card (eHBA). This guide shows how to obtain your eHBA quickly and easily and explains the application and ordering process step by step.

Five steps to getting your eHBA

Step 1: Submit an application

Submit your application

Apply via the relevant card issuing authority (professional chamber, eGBR or gematik)

Step 1

Step 2: Application in the D-Trust portal

Order your ID card

Use your transaction number to order your eHBA via the D-Trust eHealth application portal 

Step 2

Step 3: Identify yourself personally

Verify your identity

Identify yourself online (eID) or in person at a post office branch or at your institution  

Step 3

Step 4: Receive eHPC/ePC

Receive your eHBA

Once your application has been reviewed, the card is produced and dispatched

Step 4

Step 5: Activate eHPC/ePC

Activate your eHBA

Unlock and activate the card using your PIN 

Step 5

Step 6: Use telematics infrastructure

Use the TI

Securely authenticate yourself for TI applications and electronically sign e-prescriptions and more

The eHBA application process in detail

Doctor typing on laptop keyboard

Step 1: How to submit your application

The eHBA allows access to TI applications including the electronic patient record for all (ePA). Before you can order your electronic Health Professional Card, your professional credentials will be checked and your identity verified. For the initial application for the electronic Health Professional Card or the electronic Professional Card in the various healthcare professions, there are different points of contact – the card issuing authorities.

Card issuing authorities by professional group

  • Doctors should contact their regional Medical Chamber
  • Dentists should contact their regional Dental Chamber
  • Psychotherapists should contact their regional Chamber of Psychotherapists
  • Pharmacists should contact their regional Chamber of Pharmacists
  • Physiotherapists, midwives, nurses, paramedics, occupational therapists, podiatrists, speech and language therapists, nutrition therapists, masseurs, medical bath attendants and dietitians should contact the Electronic Health Professional Register (eGBR)
  • Opticians, hearing aid acousticians, orthopaedic technicians, shoemakers and dental technicians should contact their relevant Chamber of Crafts
  • Mail-order pharmacies as well as pharmacy and pharmaceutical assistants should contact gematik GmbH

Overview of contact points

We have compiled an overview of contact details for each card issuing authority, broken down by professional group. With many issuing authorities, applicants must first register via the authority’s own portal in order to apply for an eHBA and obtain a transaction number. With some issuing authorities, you can order the eHBA directly in the D-Trust application portal using a blank application.

Issuing the transaction number

The relevant card issuing authority checks whether the applicant is entitled to apply for an electronic Health Professional Card or electronic Professional Card. If the check is successful, a transaction number is issued and a pre-filled application data set is transmitted to D-Trust. Using this transaction number, the application process can be continued via the D-Trust eHealth application portal and the card can then be ordered.

Already have a transaction number?

Laptop with the e-health application portal open

Step 2: Using the application portal

Here we explain how to apply for the electronic Health Professional Card (eHBA) in just a few steps via the D-Trust eHealth application portal.

Video guide

This video is made available via Bundesdruckerei Gruppe GmbH YouTube channel. More detailed information can be found in the Privacy Policy.

This video explains how to apply for the electronic Health Professional Card (eHBA) or an electronic Professional Card (eBA) in just a few steps in the D-Trust application portal.

Digital application

D-Trust is currently the only provider that enables a fully digital application with no printing, signing or posting.

Start a new application

Apply for an eHBA via our eHealth application portal. To do so, select “Electronic Health Professional Card (eHBA) / Electronic Professional Card (eBA)” and then click “Submit new application”.

Starting with a blank or pre-filled application

On the next page, two options are shown:

1. Starting with a blank application

Select this option if you do not have a transaction number.

2. Starting with a pre-filled application

Select this option if your card issuer has given you a transaction number.

Fill in the fields relevant to you on the following pages. Here you will find a detailed step-by-step guide.

Add a digital photo

As some ID cards show a portrait photo in addition to name, profession and validity period, a suitable digital photo is required for the application. The maximum file size for JPG, JPEG, PNG or GIF is 12 MB.

Identification, application submission and status retrieval

Personal identity verification is part of the ordering process (see step 3 below). Once everything has been completed, the application is submitted digitally. At present, applications for professions issued by gematik still require the documents to be printed, signed and sent by post. We recommend saving your application digitally so that your transaction number and password remain available to you at all times. You will need both to view your application in the portal, check its status or make changes if required.

Download

Guide to applying for an electronic Health Professional Card (eHBA)

Doctor smiles at laptop

Step 3: Verifying your identity

There is one important requirement to note in the application process: Anyone applying for an eHBA must complete personal identity verification. Three options are available:

  • Deutsche Post eID service
  • Deutsche Post PostIdent service
  • On-site identification at your institution

Graphic illustration of email encryption

Deutsche Post eID service

If you selected PostIdent as the identification method in your application, you will receive an email from Deutsche Post containing a personalised link. This link takes you to the PostIdent service, where you can complete online identity verification using the eID function of your German identity card or your electronic residence permit (eAT) from home.

Pictogram Person ID card

Deutsche Post PostIdent service

If you selected PostIdent as the identification method in your application, you will receive an email from Deutsche Post containing a personalised link. Using this link and the identity document specified in the application, you can have your identity verified in person at a local post office branch.

Pictogram Eye

On-site identification at your institution

D-Trust also offers on-site identification at your workplace, even before you submit an application. Identification is carried out either by trained staff at your institution or by the D-Trust team. To apply, you will need a valid identity document, a mobile phone and an email address. We have summarised the on-site verification process in a downloadable PDF.

Download

Produktblatt Vor-Ort-Identifizierung

Person puts letter in letterbox

Step 4: Your eHBA is delivered by post

Once the application has been completed in full and identity verification has been successfully completed, D-Trust will obtain final approval for production of the eHBA from the relevant card issuing authority. Your eHBA is then produced by D-Trust, including a photo (for certain eHBAs) and a microchip. These include certificates for signature (qualified electronic signature, QES), authentication and encryption. You can now create legally binding digital signatures.

Delivery time

The time between ordering and dispatch depends on current demand. Under normal circumstances, you will receive your card within around two weeks once the order is complete. An order is considered complete once the application has been received (online or by post, where applicable), identity verification has been successfully completed and the issuing authority has granted approval.

Doctor at her desk

Step 5: Unlocking and activating your card

To unlock your eHBA, you will need your transaction number and password (both can be found in your application). Unlocking is carried out via the D-Trust eHealth application portal under “View my submitted applications”.

This video is made available via Bundesdruckerei Gruppe GmbH YouTube channel. More detailed information can be found in the Privacy Policy.

To unlock the eHBA or eBA, you need your transaction number and your password (found in your application). Unlocking is carried out via the D-Trust eHealth application portal under “View my submitted applications”. Unlocking your eHBA or eBA via the D-Trust eHealth application portal confirms that you have received your card. Once unlocked, the card must be activated using a card terminal. Only after this activation is your eHBA or eBA ready for use with the TI.

To activate your eHBA/eBA, you will need the five-digit PIN from the PIN/PUK letter and a card reader. For security reasons the PIN/PUK letter from D-Trust is sent by separate post, usually about three days later.

Unlocking your eHBA or eBA via the D-Trust eHealth application portal confirms that you have received your card. Once unlocked, the card must be activated using a card terminal. Only after this activation is your eHBA ready for use with the TI.

To activate your eHBA, you will need the five-digit PIN from the PIN/PUK letter and a card reader. For security reasons the PIN/PUK letter from D-Trust is sent by separate post, usually about three days later.

Support: eHBA and SMC-B ordering

Experiencing difficulties with ordering an eHBA or SMC-B? We offer support sessions twice a week, assisting you with any questions relating to TI card applications.

Woman and man have a meeting in the office

Prices for the electronic Health Professional Card (eHBA)

Product description
Price in EUR*

eHBA

The card for doctors, dentists and psychotherapists
420,17 €
  • Enables all doctors, dentists and psychotherapists to authenticate themselves to the telematics infrastructure in healthcare. The costs of doctors’ cards are partly covered by the operating cost allowance under the funding agreement.
  • Valid for 5 years

* Prices in euros (€), plus statutory VAT.

Product description
Price in EUR*

eHBA

The card for nursing professionals, midwives, physiotherapists, paramedics, occupational therapists, podiatrists, speech and language therapists, nutrition therapists, massage therapists, medical hydrotherapists and dietitians
420,17 €
  • enables all nursing professionals, midwives, physiotherapists, paramedics, occupational therapists, podiatrists, speech and language therapists, nutrition therapists, massage therapists, medical hydrotherapists and dietitians to authenticate themselves to the telematics infrastructure in healthcare. The costs of Health Professional Cards are partly covered by the operating cost allowance under the refinancing agreement.
  • Valid for 5 years

* Prices in euros (€), plus statutory VAT.

Product description
Price in EUR*

eHBA

The card for pharmacists
448,80 €
  • enables all pharmacists to authenticate themselves to the telematics infrastructure in healthcare. The costs of the pharmacist card are partly covered by the operating cost allowance under the refinancing agreement.
  • Valid for 5 years

* Prices in euros (€), plus statutory VAT.

Downloads

Download

Produktblatt: Elektronischer Heilberufsausweis für nicht approbierte Gesundheitsberufe (eHBA)

Download

Authentifizierung und Signatur in der Telematikinfrastruktur

Download

Guide to applying for an electronic Health Professional Card (eHBA)

Download

Infographic telematics infrastructure

Download

Preis- und Produktinformation eHBA

Download

Produktblatt Vor-Ort-Identifizierung

Frequently asked questions about applying for the electronic Health Professional Card

Digitalisation is transforming many processes in healthcare, and questions naturally arise. Below we answer some of the most frequently asked questions about the eHBA application process.

Yes. At D-Trust, many professional groups can order their card entirely online. (Currently excluded are professional groups whose issuing authority is gematik; in these cases, the application documents must still be printed, signed and sent by post.) For digital applications, no printing, signing or mailing is required. Everything is done online. For digital applications, no printing, signing or mailing is required. Submitting and confirming your application via the D-Trust eHealth application portal is sufficient.

The current delivery time for the electronic Health Professional Card is about 14 days after D-Trust has received the complete order. An application is considered complete once: The application has been finalised online (or received in printed and signed form where the card issuer is gematik), identity verification has been completed successfully, and approval from the responsible card issuer has been granted. During periods of high demand, the delivery times may be longer. The card is sent by registered mail. The PIN letter for the eHBA is sent separately, usually around three days later.

Once you have received your card and PIN and the card has been unlocked, it must be activated by initialising it with your PIN at a card terminal.

Like the electronic Professional Card, the electronic Health Professional Card is valid for a maximum of five years. The existing card cannot be extended; when ordering a replacement card, the data from the existing card can be carried over, which simplifies the application process. A new application is required if certificate-relevant data change, for example following a change of surname due to marriage.

The issuance of authentication and signature cards such as the eHBA is subject to strict security requirements defined by gematik specifications, issuing authorities and the EU eIDAS Regulation. These requirements, as well as data protection and data security obligations, have been implemented accordingly in the application process.

The TI remote signature enables authorised healthcare professionals to sign documents digitally. With the TI remote signature, holders of an eHBA can now also use the qualified electronic signature (QES) entirely digitally within the telematics infrastructure (TI). This allows electronic documents in the practice management system (PVS) or hospital information system (KIS) to be legally signed.

The TI remote signature is eIDAS-compliant, hardware-independent and uses two-factor authentication via the sign-me 2FA app. It works without a card or card reader and can be used on a PC, laptop or smartphone via an interface to the respective PVS or KIS. The TI remote signature enables legally binding electronic signatures on

  • e-prescriptions,
  • electronic medical letters,
  • electronic discharge letters,
  • electronic certificates of incapacity for work (eAU),
  • health insurance billing

and other TI applications that must be personally signed by eHBA holders. The electronic signature can be created not only from desktop computers but also via a laptop, notebook or smartphone.

When applying for an eHBA via D-Trust, applicants may consent to using their verified identity for setting up a TI remote signature account. This speeds up account creation and ensures you are TI-2.0- ready from the outset.

Have questions about the eHBA? Get in touch with us:

Piktogramm für Support
D-Trust Support-Team

+49 (0)30 2598 - 4050

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